Renault Port is a mobile application that consolidates all critical vehicle-ownership tasks in one place. After linking their car, users can view a chronological digital service history, book appointments at authorized dealers with real-time availability, and track every step via status updates. Before a visit, they can add required documents and notes; during service, they can quickly access dealer contact details; and at completion, they see clear states such as “ready for pickup.” The goal is to unify scattered touchpoints into a single flow, delivering a fast, clear, and transparent service experience.
Core Faeatures
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Vehicle linking (VIN/license plate verification)
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Service booking: Vehicle/Service selection → Date–Time → Summary/Confirmation
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Dealer availability calendar and slot selection
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Appointment/service status tracking (request received → scheduled → in service → ready for pickup)
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Digital service history and job details
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Notifications, dealer contact/location info, and essential vehicle information services
Renault Port operates at scale:
1M+ users
1.2M vehicles linked
650K yearly active members
220K+ online service bookings
This scale shaped my work on booking and status flows—optimized for speed, clarity, and reliability under heavy traffic.
Service Appointment — Fast Flow
I streamlined booking into three steps with real-time dealer availability: Select, Pick a Time, Confirm. Large touch targets, chip-based options, and inline validation reduce cognitive load and prevent errors. After confirmation, users track the full state on a single screen: request received, scheduled, in service, ready for pickup.